Welcome to MetaFlight Store, your destination for exclusive MetaFlight merchandise. We value your satisfaction and are committed to ensuring a seamless shopping experience. Below is our detailed Refund and Returns Policy, designed to address your concerns efficiently.
1. Overview
At MetaFlight Store, we collaborate with Gelato, a global print-on-demand platform, to produce high-quality products tailored to your orders. Since our items are custom-made, certain conditions apply to refunds, exchanges, and returns. Please read the following terms carefully.
2. Refund and Return Eligibility
2.1 Damaged, Defective, or Incorrect Items
If your order arrives with any of the following issues, you may be eligible for a refund or replacement:
- Damaged products (e.g., printing errors, physical damage during shipping).
- Defective items (e.g., significant quality issues).
- Incorrect items (e.g., wrong design, size, or product).
You must submit your request within 14 days of receiving the product. Please provide:
- A detailed description of the issue.
- Photos showing the defect, damage, or error.
2.2 Non-Refundable Situations
Refunds and returns are not applicable in the following cases:
- Products ordered in the wrong size or color due to customer error. (Please consult the size guide and product details carefully before placing your order.)
- Minor variations in color or print due to the nature of on-demand production.
- Items damaged after delivery due to misuse or improper care.
3. Requesting a Refund or Replacement
To request a refund or replacement:
- Contact us via contact@metaflight.aero or contact form with your order details and supporting documentation (photos, description, etc.).
- Our team will review your request and respond within 2-5 business days.
- If approved, we will:
- Refund your payment via the original payment method.
- Arrange for a replacement to be sent at no extra cost.
4. Return Instructions
Since our products are made-to-order, we do not accept physical returns unless explicitly requested by our team. If a return is necessary:
- You will receive specific instructions on how and where to send the product.
- Shipping costs for returns may be covered if the issue is deemed our responsibility.
5. Cancellations and Changes
Orders can only be canceled or modified within 2 hours of placement, as production begins shortly thereafter. Please contact us immediately at contac@meaflight.aero or contact form for any changes.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to us. We’re here to help!
Email: contact@metaflight.aero
Contact Form: https://www.metaflight.aero/contact
Thank you for shopping at MetaFlight Store. Your satisfaction fuels our flight toward excellence!